Your Pet's Health Matters
Refund and Return Policy
- This section explains the guidelines for returns and refunds. It covers eligibility, timelines, and the steps you need to follow to ensure a smooth process.
At VetNest, we prioritize your satisfaction. If you need to return an item, please contact us within 30 days of purchase. Our team will guide you through the return and refund process promptly. We aim to resolve issues as quickly as we can to ensure you and your pet receive the best service possible.
- Refunds are processed within 7 business days after we receive the returned item.
We do not accept returns on perishable items or opened products for hygiene reasons. Ensure items are unused and in their original packaging before returning.
- To initiate a return, please email our support team with your order number.
Thank you for understanding our policies. We strive to provide high-quality products and services. If you have any questions, feel free to reach out to our team.